TOP QUALITY CIGARS POLICY



Terms and conditions

TopQualityCigars.com site does not sell cigars or tobacco related items to anyone under the age of 18 (or the minimum age in your local
jurisdiction, whichever is higher). We do not sell cigarettes. We operate our site in compliance with the children's online privacy protection act. And
will not knowingly collect or use any personal information from anyone under the legal age limit. Thank You

TopQualityCigars.com Ships only to the lower 48 states of United Sates of America (USA) & Canada. We DO NOT ship to Alaska, Hawaii, Puerto
Rico,
or Worldwide,
in addition we DO NOT ship to P.O.Boxes (physical mailing address required)

Maximum Order Value
Your maximum order value is limited to $2000.00 only, once your order exceeds $2000.00 you are required to contact our sales department for
order verification and to ensure that transaction is legitimate.

Illinois Sales Tax

TopQualityCigars.com Charges tax for Illinois residents (All Tobacco Related Products) 18% (OTP) other tobacco products and 7.75% sales tax.
Both taxes must be paid in full. Any other products (No Tax Required)


Gift Certificates

All gift certificates are (ELECTRONIC VERSION ONLY). Without Taxes or shipping fees, any customer purchasing a gift certificate will be directed to
fill recipients name, email address and a message that will be included with the gift certificate code. Our system will generate an email the next day
includes gift certificate code. (please keep your gift certificate code in a safe place) since it will be treated as a credit card. However, in order to use
your gift certificate, after purchasing your items and ready for checkout you must enter your gift certificate code and normally should start with
(@)
sign, and if you have more than one certificate and you wish to use them all, you can enter all of the codes separated by commas, after entering the
gift certificate code a fund check will be generated by our system, if you have enough funds on the gift certificate to cover the cost of your order, you
won't be required to enter any payment information, but if you don't have enough funds on your gift certificate to cover your entire order, you will be
required to pay the remaining balance.

Gift Certificate Guidelines

Timing of delivery: The next business day via email address provided by buyer. And in some cases it might exceed to 2 or 3 days if there is a
system maintenance.
Additional Fees or Charges: Redemption of gift certificate does not cost you anything
Restrictions on Redemption: All Minors under the legal age limit cannot use our gift certificate.
Notice of Termination: All customers who have outstanding or unredeemed gift certificate code will be notified within a reasonable period of
time for redemption of gift certificate before closer.



Payment Option

TopQualityCigars.com Honors most major credit cards, All payments must be paid with credit cards only, no additional payment method will be
honored.


Credit Cards Charge back

With the growing number of online fraud, we are forced to enforce a strict policy: Any transaction made with your credit card is your own
responsibility and no one else to be held responsible, All cancelled, reversed and/or disputed transactions will be rejected unless both
TopQualityCigars.com & Buyer agrees on credit card charge back, cancellations, reversions, and/or dispute of any charges made by the buyer
without prior notice will force us to contact your banking institution or any legal authorities that might resolve such issues, and since unsettled
transactions considered as felony in most states, the total amount will be paid in full plus what ever damages cost by such dispute.


Shipping Method

TopQualityCigars.com will use only UPS Ground shipping method, Usually takes 1-5 Business Days when shipment is sent (View Map For
Details) that's when shipped within the United States of America USA, UPS Standard Shipping to Canada Usually shipped within 24-48 Hours from
Placing your Order, and shipment usually takes 4-6 Business days (Please Visit
UPS) for Transit Time. With consideration to bad weather, storms
and/or major disaster if any, we will not be held responsible for any delays caused by
UPS. In some cases, we have the right to use any other
shipping method with any carrier without any further notice.


Shipping Locations

TopQualityCigars.com Ships only to the United Sates of America (USA) the lower 48 states & Canada. We DO NOT ship to Alaska, Hawaii, Puerto
Rico or Worldwide
, in addition we DO NOT ship to P.O.Boxes, a physical mailing address required, and in some cases a valid driver licence or
identification card might be necessary.

WE DO NOT SHIP OUR PRODUCTS INTERNATIONALLY.


Shipping Cost

Shipping cost is determined by the system depending on package weight, or its for FREE if you Obtain the promo code, for Canada the System will
determine the shipping charge and charges will be added to your order total amount at the time of checkout.

Cigar Accessories Shipping Period

All Cigar Accessories will be shipped within 3-4 days from the date of purchase, we would like all of our customers to understand that cigar
shipping location and accessories are in 2 separate vicinities, therefore UPS pick up times are different.

When Do We Ship Orders?

Any order received before 12pm CST  will be shipped out the same day, later than 12pm CST, will be shipped out the next business day. While we
do our best to ship orders accordingly, unavailable or back ordered item will result in delays sometimes and should not exceed 3-4 business, and
if it does we will notify you via email provided to us. Therefore all shipments should arrive not later than 10 business days. Please
contact us if you
do not receive your shipment within 10 business Days.


Refused or Undeliverable Order

TopQualityCigars.com normally ships your order to the same address stated on your order form, however if your shipment is refused by the UPS in
Illinois or  your state for any reason, or its undeliverable due to any circumstances. We are not be held liable for any refused or undeliverable order,
the shipping company fulfilled their obligation to handle your package delivery, and they are paid to do so, therefore it’s your fault if you provided us
with a wrong address, or even if you previously know that UPS does not deliver tobacco or any tobacco related product to your jurisdiction, or state.


Tracking Process

TopQualityCigars.com will send you a tracking number for your order via the email address provided to us in the (PO) Purchase Order section (Bill
To:), once your order is paid for, we will prepare your package for shipping, and as soon as order is shipped. Our system generates a tracking
number for your shipment, to learn more about how to track your shipment please visit
UPS.com . (Ground Shipping usually takes 3-7 days
depending on your Zip Code).

Credit Card Verification Process & Selling Tobacco to Minors.

As part of our age verification process, we will verify that credit card transaction is legitimate and authentic, usually additional credit card information
is required such as ZIP code, Address Verification, Phone Number Associated with Credit Card, .,etc. Any fraudulent transaction will be detected by
our system and therefore will be rejected, its your obligation to prevent minors from using your credit card. However Selling or assisting minors
under the age limit in your jurisdiction or state to purchase tobacco or tobacco related products is a federal offence. And will result in prosecution to
the fullest extent of the law,
TopQualityCigars.com terms, conditions, restrictions and prohibitions regarding Tobacco Products Shipments are clear
and effective, and that customer shall be solely responsible to comply with the our terms, conditions, restrictions and prohibitions in effect at the
time of shipping. And follow your jurisdiction and state law, to learn more please visit
UPS.com

Back ordered Items

All back ordered items usually ships within 7 to 10 business days, and/or when shipment arrives to our location. Customer understands that some
item are back ordered and orders might take more than the usual delivery time stated above. We can't be held responsible for any back order
delays.

Missing Items

After reasonable time, and normally more that 12 business days, if your order shipped or even part of it fails to arrive to the designated drop-off
location, please send us an
email to our Sales Department. We will launch an immediate investigation, to help resolve the problem as quickly as
possible. Please note that many orders will arrive as multiple shipments in some cases and some items may have longer delivery times, than the
others.

Order Inspection

Your Order will be inspected by 2 personals to avoid any errors. A thank you letter will be included in every order shipped, highlighting item(s)
inspection.

Returns and Refunds

TopQualityCigars.com guarantees every product we sell (except for close-out sales items) and will gladly replace your item if there is any
manufacturing Defect at absolutely no charge, as soon as your item in its original packaging state and its free from any damages might be caused
by mishandling or neglect and package returned within (4-7) days from the date of arrival, (Buyer is solely responsible for return shipping charges),
once the item arrives we will proceed with your order for replacement, thereafter if customer is not satisfied with the item purchased, simple return
it to us and we will refund any charges made (if the item in its original shipped condition) minus (shipping cost, and any missing parts if any). We
want to assure all of our clients a 100% customer satisfaction guaranteed.


Order Cancellations

TopQualityCigars.com will honor order cancellation, as long as its made immediately and before shipping your item, TopQualityCigars.com has
the right to collect any informations that's related to such cancellation, Such as the reason for the cancellation. Customer will not knowingly or
unknowingly ask for an exchange for their cigars, tobacco or other tobacco related products thats not purchased from our site.

Cigar Storage

All our cigars are stored in climate controlled Humidors to ensure freshness and quality (70-75%) humidity, we know our cigars well.

Agreeing to Terms

Your use of this site indicates acceptance of our Policy. Thank You
CLICK HERE
Thank you for reading our policy. Please print this page for your records.
Developed By M.K.K - AkonUSA
Copyright © 2010 All rights reserved
All items, including style, color Selection, prices are subject to availability and can change without notice. Typographic and/or photographic errors are subject to
correction. Please
email us for any suggestions. Thank You

topqualitycigars.com site does not sell cigars to anyone under the age of 18 (or the minimum age in your local jurisdiction, whichever is higher). We do not sell
cigarettes. We operate our site in compliance with the children's online privacy protection act. And will not knowingly collect or use any personal information from
anyone under the legal age limit. Thank You

TopQualityCigars.com Ships only to the United Sates of America (USA) the lower 48 states & to CANADA. We DO NOT ship to Alaska, Hawaii, Puerto
Rico or Worldwide, in addition we DO NOT ship to P.O.Boxes, physical mailing address is required.


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